Effective Date: September 28, 2025
Operator: Hi, Moose is a service operated by Farmball LLC, an Austin, Texas company (“Hi, Moose,” “we,” “us,” “our”).
Contact: support@himoose.com

This GDPR Policy applies to users located in the European Economic Area (EEA), the United Kingdom (UK), and Switzerland, and supplements our main Privacy Policy.

1. Legal Bases for Processing

We process personal data under the following legal bases:

  • Contract: to provide the Service you signed up for.
  • Consent: for optional features such as marketing emails.
  • Legitimate Interests: to improve the Service, prevent fraud, and secure our systems.
  • Legal Obligations: where we must comply with applicable law.

2. Your Rights Under GDPR

If you are located in the EEA, UK, or Switzerland, you have the following rights:

  • Access: request a copy of your data.
  • Correction: request we fix inaccurate or incomplete data.
  • Erasure: request we delete your data (“right to be forgotten”).
  • Restriction: ask us to limit how we process your data.
  • Portability: receive your data in a structured, machine-readable format.
  • Objection: object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: withdraw consent where processing is based on consent.

To exercise these rights, email us at support@himoose.com. We may need to verify your identity before fulfilling your request.

3. International Transfers

Your data will be stored and processed in the United States. When we transfer data outside the EEA/UK/Switzerland, we rely on:

  • Standard Contractual Clauses (SCCs) approved by the European Commission, and
  • Contracts with trusted third-party vendors (e.g., Stripe, Google, OpenAI) that commit to GDPR-level protections.

4. Data Retention

We generally delete or anonymize data older than ~90 days, unless needed for active paid features, legal obligations, or backups.

5. Cookies & Tracking

We use cookies and similar technologies to run Hi, Moose effectively.

  • What we use:
    • Essential cookies — required for things like login sessions and keeping you signed in.
    • Analytics cookies — help us understand how Hi, Moose is used (e.g., page performance, error tracking).
    • Payment cookies — used by Stripe to process payments securely.
  • Your choices:
    • You can block or delete cookies in your browser settings.
    • If you disable essential cookies, parts of Hi, Moose may not work properly.
    • To opt out of analytics, you can install browser extensions such as Google Analytics Opt-out.

We do not use cookies to serve third-party advertising.

6. Contact & Complaints

If you have questions or concerns, contact us at support@himoose.com.
You also have the right to lodge a complaint with your local Data Protection Authority (DPA).