Effective Date: September 28, 2025
Operator: Hi, Moose is a service operated by Farmball LLC, an Austin, Texas company (“Hi, Moose,” “we,” “us,” “our”).
Contact: support@himoose.com

We respect your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Hi, Moose (the “Service”), you agree to this Policy.

1) Information We Collect

We collect only what we need to run the Service:

  • Account info — your name, email, password, and billing details (if you’re on a paid plan).
  • Content you provide — any text, files, or CSVs you upload or generate.
  • Usage data — logs, analytics, and error reports (to help us understand how Hi, Moose is working).
  • Cookies & tracking — basic analytics and session cookies so you can stay logged in and we can improve the app.

2. How We Use Information

We use your information to:

  • Provide and improve the Service.
  • Process payments (through Stripe).
  • Send service messages (like billing, support, or feature updates).
  • Send marketing emails if you’ve opted in (you can unsubscribe anytime).
  • Analyze usage in an anonymized way to make Hi, Moose better.

3. Data and AI Model Training

  • Paid plans: your data is not used to train AI models.
  • Free/Open Beta: some anonymized data (personal details removed) may be used to improve third-party AI models we rely on (like OpenAI).

We never sell your data.

4. Data Retention & Deletion

  • We keep your data while your account is active.
  • In most cases, we delete or anonymize data older than ~90 days, unless we need it for active paid features, backups, or legal reasons.
  • You can request deletion anytime by emailing support@himoose.com. If you’re on a paid plan, cancel first, then we’ll delete your account and related data.

5. Sharing of Information

We share your information only with:

  • Vendors and partners that help run Hi, Moose (e.g., Stripe for payments, Google Firebase and Webflow for hosting, SERPapi for search engine data, HyperBrowser for page collection, Google Gemini, OpenAI and OpenRouter for AI processing).
  • Legal authorities if we’re required to by law.

We don’t sell or rent your personal data to third parties.

6. Security

We use trusted cloud providers (like Google systems) and standard security practices to protect your data. But no system is 100% secure, so please be careful with the content you choose to upload or export.

7. Children’s Privacy

Hi, Moose is for adults. You must be at least 18 to use the Service. We don’t knowingly collect data from minors.

8. International Users

Hi, Moose is operated in the United States. If you use the Service from outside the U.S., your data will be transferred and processed here.

9. Your Rights & Choices

You can:

  • Access or update your account information.
  • Request deletion of your account and data.
  • Opt out of marketing emails.

Email us at support@himoose.com for any of these.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll post a notice in the app or by email before they take effect.

11. Contact

Questions or concerns? Email support@himoose.com.

California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: You can ask what personal information we collect, use, and disclose.
  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Delete: You can request we delete your personal information, subject to certain exceptions (like if we need it for legal, billing, or security purposes).
  • Right to Opt Out of Sale/Sharing: We do not sell or share your personal information as defined by California law.
  • Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

Categories of Information We Collect
As described in this Privacy Policy, we collect:

  • Identifiers (name, email, account login).
  • Commercial information (billing details, payment history if applicable).
  • Internet/usage data (logs, analytics, error reports).
  • Content you provide (text, CSVs, files you upload).

How to Exercise Your Rights
To exercise your rights, email us at support@himoose.com. We may need to verify your identity before responding.